Purchase, Shipping, Returns, Warranty Policies

PAP machine prescription requirement:

PAP machines in Canada require a prescription to purchase. Masks and replacement parts do not require prescriptions and can be ordered any time.

Prescriptions can be from sleep clinics or family physicians. If you have any questions or concerns, please do not hesitate to contact us.

• Prescriptions may be submitted by:
• 1. Uploading at the time of purchase.
  2. Emailed to info@cpapoutlet.ca
  3. Faxed to us toll-free at 1-855-571-7634 (or local fax 905-470-8205).

Product Purchases 

ResMed products can only be sold to end users residing in Canada, we do not sell them to other third parties or businesses.

All product descriptions are provided to CPAPOutlet by the manufacturer of that product. Therefore, we will do our best to clarify, but please be aware CPAP Outlet is not responsible for any inaccuracies or errors in product descriptions provided by manufacturers. We can, however, help you get in touch with the manufacturer as needed.

Prices and availability are subject to change without notice. While we strive for accuracy errors and mistakes may happen. In the event of an incorrect price on a quote or order customers will be notified by email or phone, and given the option to accept the corrected price or to cancel the order.

Shipping Policy 

All orders are shipped through Canada Post. Orders are shipped on Monday - Friday only (excluding holidays), as Canada Post does not operate on weekends. Total delivery time is a combination of processing time (1-5 business days) plus shipping time (1-10 business days depending on destination and shipping service selected), meaning orders may take from 2-15 business days from time of ordering to arrive. Express options will only affect shipping time and does not affect the required processing time.

At this time, we only serve Canadian addresses and do not offer any international shipping options to destinations outside of Canada.

For shipping promotions that require a minimum purchase amount: Minimum purchase amount is calculated after discount(s), and before taxes. XpressPost and Priority shipping options may cost extra.

All CPAP machines require a prescription for shipment. Details of submitting a prescription are provided above. If you have any questions or concerns, please call us toll-free at 1-855-542-2727.

Returns

CPAPOutlet.ca will only accept returns on unopened products within 30 days of the original delivery date. The customer is responsible for the return shipping cost. A 10% returns processing fee may be deducted from the original cost, and a credit for the remaining balance will be issued. Original shipping costs are not refundable.

Important Note: If the product has been opened, no refund will be issued. If you'd like the opened item returned to you, you will be responsible for the return shipping cost. Please note that, due to the nature of CPAP products as essential medical equipment, opened items cannot be returned or refunded.

To avoid returns, we make every effort to help you make informed choices when it comes to the specifications, sizes, and features of all items prior to purchase. As always, please don’t hesitate to call us if you have any doubt or question about your order before it ships. We can be reached toll free from 9-5, Monday-Friday at 1-855-542-2727.

All machines and electronic devices including CPAP, APAP, BiPAP, Humidifiers, Cleaning Devices and Batteries, will be Final Sale once shipped out from our facility. Returns will not be permitted whether the unit shows hours of usage or not.

Warranty

At CPAPOutlet.ca, we are committed to ensuring that our customers are satisfied with their purchases. If you encounter any defects or malfunctions with a product, please contact us immediately. We will assist you with troubleshooting and, if necessary, initiate a warranty claim with the manufacturer.

All warranty periods begin on the date of delivery, and warranties are only available to the initial consumer. These warranties are non-transferable.

Warranty Coverage

• Masks and Accessories (including tubing, water chambers, cushions, headgear, and elbow pieces): 90-day warranty
    Exceptions:
    • ResMed AirTouch N30i: 90-day manufacturer warranty, on all parts including memory foam cushion.
    • All other ResMed AirTouch (including N20, F20): 7-day manufacturer warranty on memory foam cushion; 90-day manufacturer warranty on other parts. ResMed recommends replacing AirTouch cushions every 1-2 months.

• CPAP, APAP, and BiPAP Machines:
    • ResMed & Respironics: 3-year warranty
    • Breas Z2: 2-year warranty

• Exp Pro Batteries: 2-year manufacturer warranty.

• Medistrom Batteries: 12-month manufacturer warranty. For warranty claims, please contact Choice One Medical directly.

• Lumin Cleaning Machine: 2-year manufacturer warranty.

• Zopec Batteries: Warranty varies by product. Please refer to individual product descriptions for specific details.

During the warranty period, if the product fails under conditions of normal use the manufacturer will repair or replace, at its option, the defective product or any of its components. This limited warranty does not cover any damage caused as a result of improper use, abuse, modification, or alteration of the product.

Warranty Claims & Return Shipping

If a product requires return shipping for warranty claims, the customer is responsible for the shipping costs. During the warranty period, if the product fails under normal use conditions, the manufacturer will, at its sole discretion, either repair or replace the defective product or its components.

Limitations

This limited warranty does not cover damages resulting from improper use, abuse, modification, or alteration of the product.